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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4213
Experience:  18+ years experience as Appliance Tech.
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Ref. Indesit iwc6145 washing machine; doesn't go beyond

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Hi- ref. Indesit iwc6145 washing machine; doesn't go beyond initial water fill- no spin/rotation. Can you suggest anything before getting engineer out?!
JA: Is your Indesit washer top or front loading? How old is it?
Customer: Front-about 6 years?
JA: How long has this been going on with your Indesit washer? What have you tried so far?
Customer: Started last night- tried different cycle- spin & drain didn't work.
JA: Anything else we should know to help you best?
Customer: Not really, never had any trouble till now.

Good evening,

Welcome to, my name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand that can be frustrating. Hopefully, we can resolve this as quickly as possible.

Please allow me a few minutes to check it's schematics and then type the answer.

You may see automated adverts for phone support sent by website.

I am afraid, I am not available for phone call and another expert may be able to call you however, we can continue via chat.

This indicates motor fault.

You may unplug it and pull it out then remove the top off the appliance.

Check if the belt is intact, if the belt is fine then remove the rear panel and then check if carbon brushes inside the motor are worn out.

If they are then replace it and issue should be resolved.

The part is available for £29 + repair charges, to order the part please "click here".

If you want to replace it yourself, this "video" will give you an idea on how the replacement is done.

My goal is to provide you with excellent service.

If you have any follow-up questions, please do not hesitate to ask!

I hope you enjoyed your experience with today.

It has been a pleasure to assist you, have a wonderful evening.

Customer: replied 11 days ago.
Thank you for your response- I will try this later, and watch your video before doing anything drastic.!

I am glad, I could help. You're welcome and Good Luck.

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