Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
You may see automated adverts for phone support.
I am afraid, I am not available for phone call and we can continue via chat.
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Please try this:
You will have to unplug the appliance and remove the bottom front flap.
Then keep some beach towels and shallow container under the filter.
Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.
Also with your fingers check if impellor rotates, then reconnect everything and plug it back.
Press and hold the START button for around 10 seconds to unlock the control.
Then try any program and please let me know how it goes.
I understand, this should solve the issue.
Please get back to me if you need further assistance.
You're welcome and Good Luck.
Please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful evening.
OK and the wash light is still flashing ?
Can you attach an image of the control ?
OK, please provide its complete and correct E nr.
What happens if you clean the door seal and close the door bit harder than usual ?
OK sure no problem, please get back tomorrow.
Have a good evening.
Thank you again for visiting justanswer.co.uk.
Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
OK, so wash light is still flashing ?
Does it even start to fill ?
OK, lets see if it will reset, please try this:
OK sure, you may get back for further assistance.
OK, I am afraid the control board is faulty and will need replacement.
You may contact Bosch to book repair.