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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4839
Experience:  18+ years experience as Appliance Tech.
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My son stopped my Bosch 1400 washing machine in mid wash,

Customer Question

Hi, my son stopped my Bosch 1400 washing machine in mid wash, now machine won’t start
JA: Is your Bosch washer top or front loading? How old is it?
Customer: Front
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: Since yesterday, tried unplugging it and leaving it for half an hour, pressing all buttons at same time, emptying filter, there is power and water to it, door closes properly as well
JA: Anything else we should know to help you best?
Customer: Like
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support.

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 14 days ago.
Hi Kevin, the number is *****
Customer: replied 14 days ago.
Carry on in chat please
Expert:  KevinWhiteJA replied 14 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 14 days ago.
Oh yes the wash light is flashing but won’t go to solid light when start is pressed
Expert:  KevinWhiteJA replied 14 days ago.

Please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button for around 10 seconds to unlock the control.

Then try any program and please let me know how it goes.

Customer: replied 14 days ago.
Thanks we’ll give it a go, unfortunately I can’t do it myself I’ve ended up getting ms, I wait until someone comes round shortly
Expert:  KevinWhiteJA replied 14 days ago.

I understand, this should solve the issue.

Please get back to me if you need further assistance.

You're welcome and Good Luck.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.

Customer: replied 14 days ago.
Hi, no luck with that
Expert:  KevinWhiteJA replied 14 days ago.

OK and the wash light is still flashing ?

Can you attach an image of the control ?

Customer: replied 14 days ago.
We’d tried that earlier as well
Expert:  KevinWhiteJA replied 14 days ago.

OK, please provide its complete and correct E nr.

What happens if you clean the door seal and close the door bit harder than usual ?

Customer: replied 14 days ago.
Can’t see at the moment it’s got dark and machine is outside in a store, any chance of looking tomorrow now please
Expert:  KevinWhiteJA replied 14 days ago.

OK sure no problem, please get back tomorrow.

Have a good evening.

Expert:  KevinWhiteJA replied 13 days ago.

Thank you again for visiting justanswer.co.uk.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

Customer: replied 13 days ago.
Hi Kevin, I’m back
Expert:  KevinWhiteJA replied 13 days ago.

OK, so wash light is still flashing ?

Does it even start to fill ?

Customer: replied 13 days ago.
No
Expert:  KevinWhiteJA replied 13 days ago.

OK, lets see if it will reset, please try this:

  • Turn the program dial to the off or reset position (should be at the 12 o’clock position)
  • Turn the dial to the 6 o’clock position
  • Press and hold down on the spin button and simultaneously turn the dial to the 7 o’clock position.
  • Hold the spin button for around 5 seconds and then release.
  • Turn the dial to the off position
Customer: replied 13 days ago.
Thanks I’ve got to wait for someone I’ve ended up getting ms a few months ago
Expert:  KevinWhiteJA replied 13 days ago.

OK sure, you may get back for further assistance.

Cheers

Customer: replied 13 days ago.
Hi Kevin still doing the same
Customer: replied 13 days ago.
Still no good
Expert:  KevinWhiteJA replied 13 days ago.

OK, I am afraid the control board is faulty and will need replacement.

You may contact Bosch to book repair.