My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If the baskets are fine and the side rails and the door will not close then I am afraid this is due to faulty door lock.
Try cleaning the door lock and then close it bit harder, see if display will light up.
However, if the issue remains then I am afraid either the door lock and/or control board is faulty and will need replacement.
You may see automated adverts for phone support.
I am afraid, I am not available for phone call and we can continue via chat.
Please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful evening.