How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4823
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

It is my brother house in Hounslow not my washing machine,

Customer Question

It is my brother house in Hounslow not my washing machine, our old mother live with him. when ever i set the the machine and on it it does not work at all?
JA: Is your washer top or front loading? How old is it?
Customer: It is front load
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Since last month , my own machine different from his, may be i don't know how to set th programe
JA: Anything else we should know to help you best?
Customer: Ye s if you can show me the setting please means what button i don't press when i am using for wash?
Submitted: 9 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 9 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support.

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 9 days ago.
I am sorry Kevin, because i am at my home in Hayes, so i can't help with anything it will be on monday i am going to see my mum.
Expert:  KevinWhiteJA replied 9 days ago.

OK, you may get back on Monday.

However, if still it won't start it may be likely the door lock is faulty and will need replacement.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 9 days ago.
Sorry Kevin i talk to my brother he said he going to wait for his wife, she not here at movement she in aboard.
Customer: replied 9 days ago.
Thank you so much for your time
Expert:  KevinWhiteJA replied 9 days ago.

No problem, I understand.

Expert:  KevinWhiteJA replied 9 days ago.

I am glad, I could help.

You're welcome and Good Luck.


Customer: replied 9 days ago.
Very good response. Excellent
Expert:  KevinWhiteJA replied 9 days ago.

Thank you.