How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4848
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

My washing machine will not spin, it switches off before the

This answer was rated:

My washing machine will not spin, it switches off before the spin cycle
JA: Is your washer top or front loading? How old is it?
Customer: front loading, 4years old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Only started today, haven’t tried anything. Didn’t want to mess it up
JA: Anything else we should know to help you best?
Customer: no, just the spin

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

You may see automated adverts for phone support.

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 12 days ago.
Siemans WLM68
Customer: replied 12 days ago.
Ok let’s chat

I am afraid that is type of appliance and model number starts with E nr

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

These type of issues usually occur due to water pressure issue.

You may try a rinse/spin only program and see how it goes.

If that works fine then please try this:

You will have to unplug the appliance and pull it out.

Then remove the top off the appliance and locate the pressure switch with thin hose attached to it.

Now, remove this hose and blow through it, make sure it is not clogged. Then with the top off the appliance, locate the hoses going into dispenser and clean them completely.

Also clean the hose that goes from dispenser to the drum, make sure it is not clogged.

Then try again however, if it stops again then try a cold wash only program, if the appliance completes the program then I am afraid the heater is faulty and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 11 days ago.
I did not get a phone call. He said he could not accept a call. I should not pay for this non existent call

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.

Customer: replied 11 days ago.
Please confirm you rejected my call

Please read my previous message.

I have not accepted the call as I am not available for phone support hence, if you contact customer support, I am sure you will get refund.


Thank you again for visiting

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!