Appliance Repair Questions? Ask a Technician for Answers ASAP
Good morning, and welcome to the Technical section in JustAnswer. My name is ***** ***** I will help you today.You mentioned that the password ***** isn't working. That's a process that usually involves several steps, including a text or an email to authenticate your request. At what point in that process is it failing to work?_____There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.You might see automated adverts for phone support. I'm not available for a phone call today, but we can continue via this Q&A topic.
Regarding the call, please see my post above about automated offers.If you were charged without being asked then I'm sure Customer Service will refund you - see the contact details on the following page:https://www.justanswer.co.uk/help/contact-us
After resetting the password, have you then attempted to login on the same page where you requested a reset? For example, using a browser on PC or tablet rather than the App?
I recommend that you use a PC for the entire password ***** process, and after resetting you confirm that you can log in using the PC. If you cannot log in at that stage then you will have to contact EasyControl support on***@******.***. Or, you could register a new account with a different email address and use that.
I know that you need the App on your phone, and I would ask you to avoid being sarcastic - I'm being perfectly courteous to you.If you don't want my help, please say so, but if you want to continue then bear in mind that fault-finding is a progressive process of carrying out tests - there's no magic answer. In the case of remote fault-finding, it necessitates asking you questions and recommending actions.
As I've said, if you can't get this account working, and don't want to follow my recommendation, then you could register a new account with a different email address and use that.
Thank you. No hard feelings. I do sympathise.Regarding the phone call charge - please see my note earlier. If you were charged without accepting any offer then I'm sure JA Customer Service will refund you - see the following web page for contact details:https://www.justanswer.co.uk/help/contact-us