My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
Please try this:
Leave it unplugged and empty with door open for around 24-36 hours.
Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.
You may see automated adverts for phone support.
I am afraid, I am not available for phone call and we can continue via chat.
Please do not hesitate to ask any follow up questions.
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Have a wonderful day.