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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4816
Experience:  18+ years experience as Appliance Tech.
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Fridge not cooling but freezer is cold, ENN26800, defrost

This answer was rated:

JA: Hi. How can I help?
Customer: fridge not cooling but freezer is cold
JA: What's the brand and model of your fridge? How old is it?
Customer: ENN26800
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: defrost and last couple months
JA: Anything else we should know to help you best?
Customer: no

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

You may see automated adverts for phone support.

I am afraid, I am not available for phone call and we can continue via chat.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 7 days ago.
I have cleaned out the hole in to fridge with orange defrost think but nothing. We also defrosted i

OK and have you already tried previous advise ?

Customer: replied 7 days ago.
sorry meant to say have defrosted it for 24 hours and then started the fridge again but nothing. I have been running it for 4 hours and freezer temp is around zero but the fridge is still 17/18 degrees
Do you have part numbers for the recommended fix , Regards

Sure, please provide its PNC number (starts with 9...)

Customer: replied 7 days ago.
ok let me check
Customer: replied 7 days ago.
Customer: replied 7 days ago.
are the parts easy to replace ?

Thank you for the PNC number.

It depends on your DIY skills.

Please check this IMAGE (part#42 is the element and part#43 is the thermostat).

If you have a multi-meter you can test them before replacement.

The parts are available here and by clicking here.

Customer: replied 7 days ago.
Thanks, ***** ***** are a star and my DIY skills are very average, any youtube videos on replacing parts and you recon both need replacing?

Usually it is the thermostat that is replaced.

Electrolux provides fixed price repair so you may contact them and check if they can cover both the parts in fixed price repair.

I am afraid I do not have any videos available.

You're welcome and Good Luck.

Customer: replied 7 days ago.
you think I need a new element? It's just the fridge that does not get cold and Freezer is fine ? Is there not a valve that lets air that opens and lets cold air to fridge - is that not main problem ?
Customer: replied 7 days ago.
ok thanks and much appreciate

Yes, I believe it is the thermostat.

No there is no valve.

You're welcome.


Customer: replied 7 days ago.
ok thank you
Customer: replied 7 days ago.
much appreciated

I am glad, I could help.

Thank you

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