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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4864
Experience:  18+ years experience as Appliance Tech.
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I've a NEFF oven B15P52S3GB. Temp displayed frequently drops

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I've a NEFF oven B15P52S3GB. Temp displayed frequently drops to 160 despite setting 180 for example. You can hear the element switch on and as it does so the displayed temp drops to 160. Is this likely to be the PTC probe failing?
JA: How old is your Neff oven?
Customer: 5 years
JA: How long has this been going on with your Neff oven? What have you tried so far?
Customer: just seen over the last 6 months. Not tried anything else yet
JA: Anything else we should know to help you best?
Customer: not that I know of

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, please tell me if you have seen any error codes or flashing lights.

You may see automated adverts for phone support.

I am afraid, I am not available for phone call and we can continue via chat.

Customer: replied 15 days ago.
no error codes or flashing lights

Thank you.

Yes, I am afraid, this indicates an issue with the oven temperature sensor (PTC) that is faulty and will need replacement.

When this is faulty oven suffers from uneven cooking or will not heat at all.

The part is available for £54 + repair charges, to order the part please CLICK HERE.

If you want to replace it yourself, this VIDEO will give you an idea on how the replacement is done.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 15 days ago.
OK thank you.

I am glad, I could help.

You're welcome and Good Luck.