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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4823
Experience:  18+ years experience as Appliance Tech.
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My centre ring on a seimens 5 ring hob has stopped igniting

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my centre ring on a seimens 5 ring hob has stopped igniting and when lit by a match it will not stay on when you release the control button.
JA: What's the brand and model of your hob? How old is it?
Customer: its a seimens 5 ring, a couple of years old. cant get to the serial number.
JA: How long has this been going on with your hob? What have you tried so far?
Customer: the last month since i cleaned it up after the wife spilt the fat/juice from some steak over it.
JA: Anything else we should know to help you best?
Customer: no
KevinWhiteJA

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

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Customer: replied 7 days ago.
I cannot access the model number as it’s set in the worktop.

I am afraid, I am not available for phone call and I am happy to continue via chat.

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Have you seen any flashing lights ?

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Customer: replied 7 days ago.
No. It’s not digital.

OK, I am afraid the thermocouple is faulty and will need replacement.

You may contact Siemens to book repair.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

KevinWhiteJA and 2 other Appliance Specialists are ready to help you
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Thank you again for visiting justanswer.co.uk.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

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