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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4823
Experience:  18+ years experience as Appliance Tech.
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My centre ring on a seimens 5 ring hob has stopped igniting

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my centre ring on a seimens 5 ring hob has stopped igniting and when lit by a match it will not stay on when you release the control button.
JA: What's the brand and model of your hob? How old is it?
Customer: its a seimens 5 ring, a couple of years old. cant get to the serial number.
JA: How long has this been going on with your hob? What have you tried so far?
Customer: the last month since i cleaned it up after the wife spilt the fat/juice from some steak over it.
JA: Anything else we should know to help you best?
Customer: no

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with E nr).

Customer: replied 7 days ago.
I cannot access the model number as it’s set in the worktop.

I am afraid, I am not available for phone call and I am happy to continue via chat.

Have you seen any flashing lights ?

Customer: replied 7 days ago.
No. It’s not digital.

OK, I am afraid the thermocouple is faulty and will need replacement.

You may contact Siemens to book repair.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

KevinWhiteJA and 2 other Appliance Specialists are ready to help you

Thank you again for visiting justanswer.co.uk.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!