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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4817
Experience:  18+ years experience as Appliance Tech.
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The machine timer stops at 18 minutes to go and won’t

This answer was rated:

The machine timer stops at 18 minutes to go and won’t restart so have to manually put it on spin .
JA: What's the brand and model of your appliance? How old is it?
Customer: Pros art inverter ser no wix765450
JA: How long has this been going on? What have you tried so far?
Customer: Only just started
JA: Anything else we should know to help you best?
Customer: We had a plumber in 3 days ago as there was a water leak behind machine from mains

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, please tell me if you have seen any error codes or flashing lights.

Customer: replied 6 days ago.
No error codes or flashing lights

OK what happens if you select a cold wash only program ?

Customer: replied 6 days ago.
No cold wash program

Sorry, I am not available for phone call and someone else may contact you.

However, we can continue via chat.

Well you can select a cold wash only program, just do not select any temperature.

Also please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button for around 10 seconds to unlock the control.

Then try any program and please let me know how it goes.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

KevinWhiteJA and other Appliance Specialists are ready to help you