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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4852
Experience:  18+ years experience as Appliance Tech.
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I have had to replace my Kenwood microwave K23CM13 and

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I have had to replace my Kenwood microwave K23CM13 and yesterday picked up a new one. The door on the new one is slightly loose. is this normal and is it safe?
JA: How old is your Kenwood microwave?
Customer: New
JA: How long has this been going on with your Kenwood microwave? What have you tried so far?
Customer: since I picked it up yesterday
JA: Anything else we should know to help you best?
Customer: we haven't used it yet as we need to know that it is safe. thank you

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

No, please get it replaced immediately.

The heat will skip and microwave won't work.

There is an issue with this appliance hence, it will be better to get it replaced immediately.

If there is anything else I can help you with, please let me know.

Customer: replied 10 days ago.
This is a brand new appliance! so is it worth exchanging it for the same model?

Yes correct, same model with no loose door.

If there is anything else I can help you with, please let me know.

Customer: replied 10 days ago.
Thank you for your help

I am glad, I could help.

You're welcome and Good Luck.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 10 days ago.
Thank you As this was our 2nd appliance and we only collected it brand new yesterday, is it possible under our Curry's care plan to replace it with a different model?

Please check with Curry's however, yes you can get it replaced.

Cheers

KevinWhiteJA and other Appliance Specialists are ready to help you

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Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!