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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4827
Experience:  18+ years experience as Appliance Tech.
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Machine has no power.plugfuse is o.k. Hoover vts 712 d21b. 4

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Machine has no power.plugfuse is o.k.
JA: What's the brand and model of your appliance? How old is it?
Customer: Hoover vts 712 d21b. 4 to 5 years old
JA: How long has this been going on with your Hoover appliance? What have you tried so far?
Customer: Just happened.only checked mains supply.turned it off,pressed on /off switch for 5 seconds still nothing
JA: Anything else we should know to help you best?
Customer: Thats all i have

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Was there power surge when it was on ?

Have you seen any flashing lights etc earlier or the previous program worked fine ?

Customer: replied 6 days ago.
Put it on as normal and left,10 mins later noticed no lights on display the cycle had started

OK, please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Then try any program and if the issue is still there I am afraid the control board is faulty and will need replacement.

Customer: replied 6 days ago.
Just looking for advice or guidance

Please try previous advise.

I hope that helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.

KevinWhiteJA and other Appliance Specialists are ready to help you

Thank you again for visiting justanswer.co.uk.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!