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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5217
Experience:  18+ years experience as Appliance Tech.
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I put a wash in, I put it on however the lock isn't working

Customer Question

I put a wash in, I put it on however the lock isn't working properly, any ideas?
JA: What's the brand and model of your appliance? How old is it?
Customer: It's 6 years old, it's a Beko WM510W
JA: How long has this been going on with your Beko appliance? What have you tried so far?
Customer: I started a wash at 8:10, noticed the load was full so, I took the load out and then I noticed the lock wouldn't shut properly
JA: Anything else we should know to help you best?
Customer: I put the washer on a quick cotton wash, I think I pressed start and noticed no sound
Submitted: 17 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

The door lock is faulty and will need replacement.

Customer: replied 17 days ago.
How much would that cost? I have home insurance, however, I don't know if washers are covered
Expert:  KevinWhiteJA replied 17 days ago.

The door lock is available for £10 + repair charges, to order the part please "click here".

If you want to replace it yourself, this "video" will give you an idea on how the replacement is done.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.