How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5140
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

When trying to use the fan oven I get err8 message. It said

Customer Question

When trying to use the fan oven I get err8 message.
JA: What happened just before your oven displayed this message?
Customer: It said err6 then err8
JA: What have you tried so far with your oven?
Customer: Everything was normal but when I pressed start the error message appeared
JA: Anything else we should know to help you best?
Customer: I can use the normal electric oven just not the fan oven
Submitted: 8 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 8 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 8 days ago.
Expert:  KevinWhiteJA replied 8 days ago.

Thank you for the model number.

Error 6 is fan motor error and Error 8 indicates a fault with oven temperature sensor.

If the fan works then the temperature sensor is faulty and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.