How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5210
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a cda built in fridge/freezer and for some weeks I

Customer Question

I have a cda built in fridge/freezer and for some weeks I have been asking for help. My freezer is continually being flooded because the overflow is not working. I do not have one of your cleaning devices and have been trying pipe cleaners which have had no effect . Please help.
JA: What's the brand and model of your fridge?
Customer: Fw851/fw871 Integrated Fridge Freezer CDA
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: It's been going on for several weeks and I have tried smokers pipe cleaners as I don't want to damage anything.
JA: Anything else we should know to help you best?
Customer: I don't think so .
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates an issue with the defrost drain tube.

If this tube is blocked or if it freezes the water will drip/leak.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours. Then plug it back and wait for another 4-8 hours.

The problem should be resolved.

However, if the issue appears again you will have to unplug it and then remove the rear off the appliance.

The tube is located under the evaporator on the drain pan in the compartment next to the compressor.

Thaw the drain tube, you may use hair dryer or pour warm water in the tube, and ensure it is not clogged/blocked.

Also, clean the drain pan to resolve the issue.

Please, let me know how it goes.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.