How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 21438
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your Appliance Question Here...
Daniel is online now

Whenever I try to set my oven clock it just puts the grill

Customer Question

Whenever I try to set my oven clock it just puts the grill on full whack.
JA: Is your oven gas or electric? How old is it?
Customer: Electric 10 months old
JA: How long has this been going on with your oven? What have you tried so far?
Customer: I've tried turning off the power and back on too set the timer. But everytime it just sticks the grill on full whack.
JA: Anything else we should know to help you best?
Customer: Nope
Submitted: 16 days ago.
Category: Appliance
Expert:  Daniel replied 16 days ago.

Hi, I'm Daniel welcome to JustAnswer.

Sorry to hear you are having trouble with your oven. Lets see if i can help you on this.

Can you post the make and model number please.


Customer: replied 16 days ago.
Its a candy oven, model fc9d815x
Customer: replied 16 days ago.
No id rather do it over text thank you.
Customer: replied 16 days ago.
Expert:  Daniel replied 16 days ago.

Sorry for the delay just had to rebook laptop.

If the grill is coming on full setting without the grill being selected then its going to be a faulty grill regulator here im afraid.

Now as its 10 months old not sure if you are looking at fixing yourself or getting Candy out to repair it as it will still be under warrenty.

If you want to fix yourself then you need to remove the oven and remove the top and there you will see the switches there. Check the switches for signs of burning as the little brass bars on there can burn and fail.