How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5212
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a hotpoint built in oven in my house, just moved in,

Customer Question

Hello?
JA: Hi. How can I help?
Customer: I have a hotpoint built in oven in my house, just moved in, but the model number is ***** It sometimes works and sometimes won’t turn on but without knowing the model I don’t know how to work it, or if it’s faulty. If I take a photo can you help?
JA: Is your Hotpoint oven gas or electric? How old is it?
Customer: Electric. Not sure of age as it was in the house when I moved in. It’s very small.
JA: How long has this been going on with your Hotpoint oven? What have you tried so far?
Customer: About a month off and on. The element has been replaced. It may just be the buttons/controls but I don’t know.
JA: Anything else we should know to help you best?
Customer: No, If I could take a pic and get the model no. That might help me. The sticker with model is missing.
Submitted: 15 days ago.
Category: Appliance
Expert:  Virtual-mod replied 15 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

I am afraid, this indicates an issue with the oven temperature sensor (thermostat) that is faulty and will need replacement.

When this is faulty oven suffers from uneven cooking or will not heat at all.

Expert:  KevinWhiteJA replied 14 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.