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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5226
Experience:  18+ years experience as Appliance Tech.
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Thermoventilated function on my oven has stopped working but

Customer Question

Thermoventilated function on my oven has stopped working but turbogrill function is ok
JA: Is your oven gas or electric? How old is it?
Customer: electric; approx 11years old but was unused for first 3 years
JA: How long has this been going on with your oven? What have you tried so far?
Customer: Not working for past 2 days. Tried turning off and on a few times. No joy
JA: Anything else we should know to help you best?
Customer: Cannot find service number but on top of oven is microwave, also whirlpool. and it has service number.
Submitted: 18 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 18 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 18 days ago.
I cannot find this but there is an integrated microwave above this has model AMW 460/1/IX no also.. Does this refer to oven also?
Expert:  KevinWhiteJA replied 18 days ago.

This is the number or your microwave.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

The fan oven element and/or thermostat is faulty and will need replacement.

Based on the model number the cost of repair will be around £50 + repair charges.

Expert:  KevinWhiteJA replied 18 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.