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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5181
Experience:  18+ years experience as Appliance Tech.
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The grill function on our Stoves oven is not working. Can

Customer Question

The grill function on our Stoves oven is not working. Can someone advise or visit to assess what is happening? We live in Winchester, Hants.
JA: Is your Winchester stove gas or electric? How old is it?
Customer: Gas. I think the date of purchase is 1999??
JA: How long has this been going on with your Winchester stove? What have you tried so far?
Customer: The malfunction of the grill began a few months ago. Now we don't use it but would like to.
JA: Anything else we should know to help you best?
Customer: The basic question is whether it can be fixed without replacing the oven.
Submitted: 11 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 11 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Expert:  KevinWhiteJA replied 10 days ago.

Good afternoon,
Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.

This indicates the grill element is faulty and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with today.
Have a wonderful day.