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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5212
Experience:  18+ years experience as Appliance Tech.
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The on/off button on my tumble dryer is broken, hoover 1

Customer Question

Hi the on/off button on my tumble dryer is broken
JA: What's the brand and model of your dryer? How old is it?
Customer: hoover 1 year old
JA: How long has this been going on with your Hoover dryer? What have you tried so far?
Customer: since the day I purchased this dryer I’ve had problems with the on/off button I just couldn’t activate the machine, do in the end I managed to brake it. So for six months I’ve been using the ONE TOUCH thing and activating my machine with my mobile. Now I have a new mobile and the app just won’t work on my new mobile
JA: Anything else we should know to help you best?
Customer: no
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 14 days ago.
Hi Kevin thanks for your reply
Please see attachment
Expert:  KevinWhiteJA replied 14 days ago.

The appliance is still covered under warranty hence, it will be better to contact Hoover and get the ON/OFF switch replaced immediately.

You may call them at 03444 995599 to book repair.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.