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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 3933
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I have a zkg7125 w/d & the door won't open. The cycle

Customer Question

I have a zkg7125 w/d & the door won't open. The cycle finished and a drain cycle has been run in an attempt to ensure the cycle is finished, but I know it is as we see the 0 and hear the alarm. How can I force the door to open?
JA: Who makes your appliance? How old is it?
Customer: Zanussi
JA: How long has this been going on with your Zanussi appliance? What have you tried so far?
Customer: since yesterday. I've tried to pull open but was afraid of breaking the door.
JA: Anything else we should know to help you best?
Customer: I have tried with a credit card to push the lever back, but I can't get the lever.
Submitted: 11 days ago.
Category: Appliance
Expert:  Erdal Zal replied 11 days ago.

Good Day

Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding.
I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat.
I am sorry that you faced this problem!

There can be several causes. Can you maybe send me a photo of your control panel and display with it switched on? You can attach photos below the right side of the text box with attachments. It may be that you have activated a key lock or child safety feature. But it could also be another fault or the door contact switch could be defective.

Please feel free to continue this topic if you have any further questions. I would be very happy to help you!
With best regards,