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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5206
Experience:  18+ years experience as Appliance Tech.
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My freezer is displaying hh and is at -32 degrees it feels

Customer Question

My freezer is displaying hh and is at -32 degrees it feels hot on the sides
JA: What's the brand and model of your freezer? How old is it?
Customer: haier not 6 months yet as I have it on finance with ao
JA: How long has this been going on with your Haier freezer? What have you tried so far?
Customer: last night it started we have turned it off and back on that stopped the beeping but it was -20 last night and this morning it’s -32
JA: Anything else we should know to help you best?
Customer: no that’s it
Submitted: 12 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 12 days ago.

Good afternoon,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If the freezer door is closed and door seal is fine then check if the fan is working.

If the fan is working then this indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then contact Haier and get it repaired under warranty.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.