Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
can you describe the mistake better to me? For example, if you now start the Spin and Drain program, the first thing to do is to lock the door, then work the drain pump below and then you’re already the drum turning. And gradually the drums have to turn even faster. Is this happening?Please feel free to continue this topic if you have any further questions. I would be very happy to help you! With best regards, Erdal
Okay, then either the drain hose is blocked or the pump is blocked or defective. Can you hear the pump working when you start the programme? Does the pump turn?
Okay then try this: if you take the hose from the drain pipe and hold it to a bucket and start the same programme again to check whether the pump pumps the water out once.
Okay, then there is most likely something wrong with the engine. The engine does not turn. You need to open the top cover and check if the belt between the motor and the drum is still on.
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