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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5206
Experience:  18+ years experience as Appliance Tech.
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I have a De Dietrich dish washer which is filling up and

Customer Question

I have a De Dietrich dish washer which is filling up and draining but not washing
JA: Do you know the model of your De Dietrich dishwasher? How old is it?
Customer: I'll get the model number. We've been using it for a little over two years
JA: How long has this been going on with your De Dietrich dishwasher? What have you tried so far?
Customer: DVY640JU1-02 About two weeks. I've opened the waste tray and checked for debris - all clean
JA: Anything else we should know to help you best?
Customer: I've opened the panel below and can hear clicking sounds (like a clock)
Submitted: 12 days ago.
Category: Appliance
Customer: replied 12 days ago.
Model no: DVY640JU1-02 integrated
Customer: replied 12 days ago.
Can't see any blockages in the pipes that are directly visible from the outside after opening the foot cover
Customer: replied 12 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 12 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  KevinWhiteJA replied 12 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, please tell me if you have seen any error codes or flashing lights.

Customer: replied 12 days ago.
Haven't looked for error codes or flashing lights but I can switch on again and check
Expert:  KevinWhiteJA replied 12 days ago.

OK, I understand.

When dishwasher fills the next thing that should turn on is wash pump motor and then dishwasher starts spraying water on dishes.

However, if that won't turn on it will wait for a while and then drain water.

I am afraid the wash motor is faulty and will need replacement.

However, if you want please try this:

You may unplug it and remove the plinth (base panel below the door) of the appliance.

You will see a white plastic cover and above the white plastic base tray there is a metal cover.

Remove this and then you can try and soak the water up from the base there.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Reconnect everything and plug it back, see if it works.

If the issue is still there replace the motor.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 12 days ago.
How much is the fitting charge if I order a replacement?
Customer: replied 12 days ago.
I’m wondering if it’s economically worth repairing. I also think the dispenser will need replacing as the cover is broken and gasket is damaged
Expert:  KevinWhiteJA replied 12 days ago.

You may contact De dietrich to book repair.

Customer: replied 12 days ago.
Ok thanks for all your help. Hope you have a wonderful bank holiday weekend
Expert:  KevinWhiteJA replied 12 days ago.

I am glad, I could help.

You're welcome and Good Luck.