Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
F16 is door lock fault.
Please try and clean the door lock then close the door bit harder than usual and try again.
See if it helps however, if the issue is still there then I am afraid you will have to replace the door lock.
The door lock is available here for £23 + repair charges.
I am afraid door lock will need replacement. If you want to replace it yourself this VIDEO will give you an idea on how it is done.
You're welcome and Good Luck.
I hope this helps, please do not hesitate to ask any follow up questions.
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