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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5212
Experience:  18+ years experience as Appliance Tech.
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I have an f16 fault on my Bosch washing machine following a

Customer Question

I have an f16 fault on my Bosch washing machine following a power surge.
JA: What happened just before your Bosch washer displayed this message?
Customer: I have drained the machine, released the door and tried to reset but the machine will still not work.
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: Since this morning - everything working normally until this am and then after the power cut it has been giving the F16 error code
JA: Anything else we should know to help you best?
Customer: No machine just moved into new utility room but working perfectly for the last 3 days since move and before the move
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 13 days ago.
E-Nr. WAE24368GB/34 FD9204600161
Expert:  KevinWhiteJA replied 13 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 13 days ago.
Thank you
Expert:  KevinWhiteJA replied 13 days ago.

F16 is door lock fault.

Please try and clean the door lock then close the door bit harder than usual and try again.

See if it helps however, if the issue is still there then I am afraid you will have to replace the door lock.

The door lock is available here for £23 + repair charges.

Customer: replied 13 days ago.
It has not worked thank you anyway.
Expert:  KevinWhiteJA replied 13 days ago.

I am afraid door lock will need replacement. If you want to replace it yourself this VIDEO will give you an idea on how it is done.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.