Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
it is very likely that the heater or the control electronics are defective. With this error message there is always a 5% probability that the sensor, 20% the heating and 70-80% always the controller is unfortunately defective. I would recommend switching the device off completely. Also switch off the power supply. And then the first thing to do is to check the heater. Hansa to measure a multimeter? Can you measure a resistance value?
Please feel free to continue this topic if you have any further questions. I would be very happy to help you! With best regards, Erdal
Okay that's fine if you have the right tools. If you're patient, can you send me a message at 8pm? Then I'll be off my big computer with all the paperwork. I can give you detailed information on where the components are located and how to check them. I am on the road right now and can help you online. Would that work?
Hello first of all a good evening. If you have measured resistance values, then unfortunately the heating element and the thermostat, respectively, are in order. Then it is very likely that the heating relay or the connection point on the control board is defective. I am really very sorry. Yes, you need new control electronics. Can you tell me how old the unit is?
Okay, it has a certain age. Normally, in our experience, equipment older than 5-8 years is no longer repairable. Because it is not profitable. Other components could also break down little by little. It is much better if you invest your money in a newer device. But in the end, of course, it's your decision.
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