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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5226
Experience:  18+ years experience as Appliance Tech.
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The washing machine finished washing, but doesn’t unlock

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The washing machine finished washing, but doesn’t unlock even after many houses
JA: Is your washer top or front loading? How old is it?
Customer: front loading. 3 years old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: First time this is happening ive tried to turn it off and back on, but still says “end” on the display
JA: Anything else we should know to help you best?
Customer: I am not at home. I have a guest staying there and they’ve reported the matter.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and/or complete model number.

Customer: replied 15 days ago.
I believe it’s IQ 500
Customer: replied 15 days ago.
I am not at home and a guest staying there has called to report it

That is type of appliance for Siemens washing machine and model number starts with E nr

OK, please tell your guest to try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Press and hold the START button for around 10 seconds to unlock the control.

Then try any program and please let me know how it goes.

Customer: replied 15 days ago.
I don’t have this I’m afraid. But I can ask and get back to you

Please read and follow my previous advise.

It should work, if it won't work then please get back with its model number.

Customer: replied 15 days ago.
Thanks. Will do

You're welcome and Good Luck.

If pressing and holding START button won't help then tell them to press and hold the two buttons with LOCK sign together for around 10 seconds.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 15 days ago.
What is the impeller?

The round thing located inside the filter (part of drain pump).

Customer: replied 15 days ago.
Thanks. I will have them try out these steps. Where can I find the model number?
Customer: replied 15 days ago.
Model number is *****

Thank you for the model number.

Please press and hold the RPM and FINISHED IN buttons together for around 10 seconds to unlock the control.

Customer: replied 15 days ago.
The childproof lock was accideentally switched on
Customer: replied 15 days ago.
How can it be deactivated?

Please read my previous message.

Customer: replied 15 days ago.
Customer: replied 15 days ago.
That resolved the issue

I am glad, I could help.

You're welcome and Good Luck.


KevinWhiteJA and other Appliance Specialists are ready to help you

Glad it is sorted :) You're welcome and Good Luck.