Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its make and/or complete model number.
That is type of appliance for Siemens washing machine and model number starts with E nr
OK, please tell your guest to try this:
You will have to unplug the appliance and remove the bottom front flap.
Then keep some beach towels and shallow container under the filter.
Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.
Also with your fingers check if impellor rotates, then reconnect everything and plug it back.
Press and hold the START button for around 10 seconds to unlock the control.
Then try any program and please let me know how it goes.
Please read and follow my previous advise.
It should work, if it won't work then please get back with its model number.
You're welcome and Good Luck.
If pressing and holding START button won't help then tell them to press and hold the two buttons with LOCK sign together for around 10 seconds.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
The round thing located inside the filter (part of drain pump).
Thank you for the model number.
Please press and hold the RPM and FINISHED IN buttons together for around 10 seconds to unlock the control.
Please read my previous message.
I am glad, I could help.
Glad it is sorted :) You're welcome and Good Luck.