Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
Lets see if we can get an error code.
Please try this:
Press and hold the START button and button towards the left of it together.
Keep them held in and after a few seconds you will see START button with flash RED and then will flash GREEN/ORANGE
Please count number of RED flashes and then count number of ORANGE flashes and let me know.
Please count again and provide exact error code as 5 or 6 are reporting two different fault codes.
Please leave it unplugged for around 10 minutes then try again.
Good morning,Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
E63 (6 red and 3 orange flashes) indicates a fault with thermostat on the heating element and the heating element will need replacement.
E53 (5 red and 3 orange flashes) indicates a fault with motor triac hence, the control board will need replacement.
However, as the issue is heating so I believe it is E63 fault that your appliance is reporting.
I hope this helps, please do not hesitate to ask any follow up questions.I hope you enjoyed your experience with justanswer.co.uk today.Have a wonderful day.
I am glad, I could help.
You're welcome and Good Luck.