Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
In the meantime, please tell me if you have seen any flashing lights.
OK, Lets see if we can get an error code.
Please try this:
Press and hold the START button and button towards the left of it together.
Keep them held in and after a few seconds you will see lights will flash.
Let go off the buttons and you will see START light will flash.
Count the number of RED Flashes and let me know.
Then count number of GREEN/AMBER flashes and let me know.
Yes, that is correct.
OK, no problem.
I am happy to help via chat.
Yes, I have the model number that you provided.
Please tell me if it is 5 red or 4 red as that will change the fault.
Yes, I have the pictures.
If you don’t mind, please allow me a few minutes to type the answer.
That is error code E52 which indicates a fault with motor circuit.
I am afraid either the motor and/or control is faulty and will need replacement.
Are you willing to carry on repairs yourself ?
Yes, I can provide assistance on all appliances.
You will have to select a drain only program then let it complete and then you can retrieve your current laundry.
Yes, unplug it and with the back of your fist give a good bang on the door handle and it will open.
This VIDEO will give you an idea on how it is done.
I understand, just FYI .. if the error code was E42 (4 red and 2 green flashes) then that is door lock fault.
I think that is why banging seemed to have worked.
You're welcome and Good Luck.
I hope this helps, please do not hesitate to ask any follow up questions.
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Have a wonderful day.
I am glad, I could help.