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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5181
Experience:  18+ years experience as Appliance Tech.
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My machine is unable to spin. It can rinse and drain: ie

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Hello, my machine is unable to spin. It can rinse and drain: ie water came come in and out. But it cannot spin, in any setting.
JA: What's the brand and model of your appliance? How old is it?
Customer: How can i get my linen out so it isn't damaged, by being stuck in there for so long. One second, i need to double check the brand and model.
JA: The Appliance Technician can help you find the model number; I'll connect you shortly. How long has this been going on? What have you tried so far?
Customer: hi so im not sure what u mean by brand , it is a Zanussi machine, it has this number by the start button: ZWNB 6140L
JA: Anything else we should know to help you best?
Customer: Its def more than 4yrs old, i rent and the machine has been here since i moved in
Customer: replied 8 days ago.
I have tried switching it off then on and setting it to rinse, spin and drain, and then pressing the start button down to reset it to new mode. I know this worked, as in drain mode, the water would leave. But anytime a spin sequnce is required nothing happens, and after some time the start button will start flashing.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

In the meantime, please tell me if you have seen any flashing lights.

Customer: replied 8 days ago.
the start button will eventually start flashing, but i am not sure how long before its start to flash, as it take a while. At least longer than 15-20 min before it will start to flash.
Customer: replied 8 days ago.
pictures if it can help

OK, Lets see if we can get an error code.

Please try this:

Press and hold the START button and button towards the left of it together.

Keep them held in and after a few seconds you will see lights will flash.

Let go off the buttons and you will see START light will flash.

Count the number of RED Flashes and let me know.

Then count number of GREEN/AMBER flashes and let me know.

Customer: replied 8 days ago.
the start and rinse
button?
Customer: replied 8 days ago.
okay will do , give me a sec. need to run downstairs!

Yes, that is correct.

OK, no problem.

Customer: replied 8 days ago.
5 or 4 red and 2 green
Customer: replied 8 days ago.
its okay, messaging is fine. thanks anyway

I am happy to help via chat.

Customer: replied 8 days ago.
did the photos help narrow down the specific model and date?

Yes, I have the model number that you provided.

Customer: replied 8 days ago.
or i see the call thing is automated advert

Please tell me if it is 5 red or 4 red as that will change the fault.

Customer: replied 8 days ago.
i sent pictures of everything i thought might be relevant.
Customer: replied 8 days ago.
one sec.

Yes, I have the pictures.

Customer: replied 8 days ago.
5 if you include the first flash.
Customer: replied 8 days ago.
5 from the moment triggered immediately after i press the 2 buttons.

Thank you.

If you don’t mind, please allow me a few minutes to type the answer.

Customer: replied 8 days ago.
thanks!!
Customer: replied 8 days ago.
btw do you give feedback on all brands or just zanussi products? And in your reply, in the event I cant fix this without professional help, if possible, please could you include how i can retrieve my current laundry from the machine. thanks!!

That is error code E52 which indicates a fault with motor circuit.

I am afraid either the motor and/or control is faulty and will need replacement.

Are you willing to carry on repairs yourself ?

Yes, I can provide assistance on all appliances.

You will have to select a drain only program then let it complete and then you can retrieve your current laundry.

Customer: replied 8 days ago.
I cant repair the moter, I will have to call my landlord to bring someone in. The drain wont complete as it cannot spin. so i cannot retrive them with teh drain. Is there another way to get the door open?
Customer: replied 8 days ago.
But this is great, as i can indicate to him exactly what the issue is, thanks!! i just really need to get my laundry out so it isnt ruined in the meantime.

Yes, unplug it and with the back of your fist give a good bang on the door handle and it will open.

Customer: replied 8 days ago.
haha really? i love it, okay one sec, let me try that and come back to you.

This VIDEO will give you an idea on how it is done.

Customer: replied 8 days ago.
thanks, ***** ***** it out, i did try but it didint work, but maybe the video will show me what i did wrong, also the banging seemed to move something cause it out it back on drain again, to try from the beginning, and it did one spin then stopped.

I understand, just FYI .. if the error code was E42 (4 red and 2 green flashes) then that is door lock fault.

I think that is why banging seemed to have worked.

Customer: replied 8 days ago.
oh this video is great thanks! one of these options is bound to work!

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 8 days ago.
oh i see, but its still not spinning though, it was just one spin. I do think its the motor because it wasnt able to complete any kind of cycle i selected as it wasnt spinning. The door refusing to open i assumed was because it was "mid cycle" Thank you for everything you have been a great help!

Ah okay.

I am glad, I could help.

You're welcome and Good Luck.

Cheers

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