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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
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Experience:  18+ years experience as Appliance Tech.
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I have a Neff induction ob. The oven is working fine but the

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Hi - I have a Neff induction ob. The oven is working fine but the hob isn't. When I put on a hotplate the number flashes and I can't stop it. I h ave washed and wiped the top and have held my hand over the number and done everythding the book says but I can't stop the flashing. Help!!!
JA: What's the brand and model of your product?
Customer: I c an't see a modelnumber. It's a black Neff induction
JA: What have you tried so far?
Customer: Everything the book says. Nothing makes a difference
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: It worked yesterday!
Customer: replied 11 days ago.
I need to talk to an engineer now
Customer: replied 11 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 11 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (starts with Enr).

Customer: replied 11 days ago.
Where will I find this?

Underneath the hob or in the User manual that came with the hob.

If you do not have that then please let me know what is the error code that appears on the hob.

Customer: replied 11 days ago.
No error code. The number just keeps flashing

What number is ***** ?

Customer: replied 11 days ago.
The number chosen for heat. All numbers just come on then flash as it doesn’t matter which one is selected
Customer: replied 11 days ago.
Can you help or not?

Please provide an image of the control.

Customer: replied 11 days ago.
Here it is. It flashes
Customer: replied 11 days ago.
This is another
Customer: replied 11 days ago.
Can you help?

Thank you for the images, although they won't help but thanks anyways.

This indicates a fault with the main board inside the appliance.

Customer: replied 11 days ago.
should I call Neff directly?

You can leave it unplugged for around 2 hours.

Then press and hold the first button and extreme right button together on the hob.

Keep them held in and plug it back.

Let go off the buttons after around 10 seconds.

This should reset the control.

However, if this won't help then I am afraid the control is faulty and will need replacement.

Yes, you may call Neff to book repair and get the control replaced.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

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