Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (starts with Enr).
Underneath the hob or in the User manual that came with the hob.
If you do not have that then please let me know what is the error code that appears on the hob.
What number is ***** ?
Please provide an image of the control.
Thank you for the images, although they won't help but thanks anyways.
This indicates a fault with the main board inside the appliance.
You can leave it unplugged for around 2 hours.
Then press and hold the first button and extreme right button together on the hob.
Keep them held in and plug it back.
Let go off the buttons after around 10 seconds.
This should reset the control.
However, if this won't help then I am afraid the control is faulty and will need replacement.
Yes, you may call Neff to book repair and get the control replaced.
I hope this helps, please do not hesitate to ask any follow up questions.
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Have a wonderful day.