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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5206
Experience:  18+ years experience as Appliance Tech.
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The cooker hobs will not work even the the timer works. It

This answer was rated:

The cooker hobs will not work even the the timer works. It just lights up when you switch the hob on no bleep and the goes off.
JA: Is your hob gas or electric? How old is it?
Customer: Electric induction hob 14months old
JA: How long has this been going on with your hob? What have you tried so far?
Customer: just this morning just pressed timer which works and been trying hob switch after cleaning and drying top and making sure pan is dry
JA: Anything else we should know to help you best?
Customer: nothing else we can think of

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number.

Customer: replied 10 days ago.
PUE611BF18
Customer: replied 10 days ago.
OK
Customer: replied 10 days ago.
Put me back online please and cancel the phone call

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 10 days ago.
please put me back line

Have you seen any flashing lights/error codes as well ?

Customer: replied 10 days ago.
no

Please try this:

Leave it unplugged for around 30 minutes.

Then press and hold the first button and extreme right button together on the hob.

Keep them held in and plug it back.

Let go off the buttons after around 10 seconds.

This should reset the control.

If this won't help then I am afraid the control board is faulty and will need replacement.

Bosch provides 2 years warranty, so you will have to call them at 0344(###) ###-####to book repair under warranty.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 10 days ago.
Thank you Kevin will try and let you know

I am glad, I could help.

You're welcome and Good Luck.

Cheers

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 6 days ago.
Hope phone call has been cancelled as Kevin answered my request

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.

Cheers