Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
Thank you for the model number.
It was manufactured in November 2009 so around 12 years old.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
I am afraid this indicates motor fault.
You will have to unplug the appliance and remove the top off the appliance.
Then check if belt is intact.
If belt is fine then remove the back off the appliance and locate the motor towards bottom right.
Remove the brushes and then you can replace them.
The brushes are available here for around £33 + repair charges (£99 if done by Bosch).
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
I am glad, I could help.
You're welcome and Good Luck.