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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5210
Experience:  18+ years experience as Appliance Tech.
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I have a Siemens built in oven/microwave .. the inner lining

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Hi.. I have a Siemens built in oven/microwave .. the inner lining is damaged. Can this be replaced.?
JA: Is your Siemens oven gas or electric? How old is it?
Customer: electric
JA: How long has this been going on with your Siemens oven? What have you tried so far?
Customer: it was damaged when I moved in... about a year ago. Looks like someone tried to clean it with the wrong product.. the non stick finish is peeling in parts
JA: Anything else we should know to help you best?
Customer: the microwave oven seems very slow to heat

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 10 days ago.
Hb656gbsb/35 ..FDA’s no 9710

Thank you for the model number.

This was manufactured in October 2017 so around 4 years old.

The complete lining is damaged ?

Customer: replied 10 days ago.
Please respond on chat
Customer: replied 10 days ago.
both sides are damaged

Yes, already responded.

That is automated advert and not sent by me.

I am happy to continue via chat.

Customer: replied 10 days ago.
Thank you.. are you responding now?

Yes, was checking its schematics.

If you have already tried to clean it and it did not help then I am afraid it is time to buy a new microwave.

The inner lining is part of the Microwave body which is not available as separate part.

Sorry about the bad news,

Customer: replied 10 days ago.
It’s primarily an oven though
Customer: replied 10 days ago.
Thank you.. very disappointing.. please can you tell me how I cancel this just answer service... I thought I was talking to Siemens!

Yes, sorry about the typo.

It is an oven only not microwave.

For payments,cancellations etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

Customer: replied 10 days ago.
It is an oven with a built in optional microwave
Customer: replied 10 days ago.
Thank you

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

I am glad, I could help.

You're welcome and Good Luck.

KevinWhiteJA and 2 other Appliance Specialists are ready to help you