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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5226
Experience:  18+ years experience as Appliance Tech.
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My AEG oven is not working just checked fan is spinning

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Hi my AEG oven is not working just checked fan is spinning heating element is intact but not heating
JA: How old is your AEG oven? Have you checked if all the coils and heating elements are working properly?
Customer: oh about ten years ideally we want to replace but planing new kitchen latter this year
JA: How long has this been going on with your AEG oven? What have you tried so far?
Customer: only since sunday took the fAn guard of checked the heating element is in place
JA: Anything else we should know to help you best?
Customer: no

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number and PNC number (from the label/rating plate located inside the door).

Customer: replied 13 days ago.
Model is d2100-5-b product number###-##-####

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

Customer: replied 13 days ago.
Ok what do you recommend

I am afraid, this indicates an issue with the oven temperature sensor (thermostat) that is faulty and will need replacement.

When this is faulty oven suffers from uneven cooking or will not heat at all.

The part is available for £40 + repair charges, to order the part please CLICK HERE.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 13 days ago.
That was at eleven this morning ,I don’t want one now .please cancel this and refund me

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.