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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5183
Experience:  18+ years experience as Appliance Tech.
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II try to start my Bosch washer but as soon as II try to

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iI try to start my Bosch washer but as soon as II try to programme it cuts to O and the lock sign appears and nothing happens. Barbara T
JA: Is your Bosch washer top or front loading? How old is it?
Customer: Ifront loading and I bought it Feb 2012
JA: How long has this been going on with your Bosch washer? What have you tried so far?
Customer: My son has called and he has no idea so I really need some help.It started whenI tried to change the programme yesterday,
JA: Anything else we should know to help you best?
Customer: I.

Good afternoon Barbara,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

You will have to press and hold the START button for around 10 seconds to unlock the control.

If that won't help then please provide its complete model number (from the label/rating plate located inside the door).

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

That should help, if that won't help then please press and hold the RPM and FINISHED IN buttons together for around 10 seconds.

If the issue is still there then please get back with its complete model number (starts with E nr).

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 7 days ago.
I am 90 years old and not good on line, I am not confident with my iPad and can communicate better verbally.

OK, I understand.

If someone is available to call you then you will get a call, until then please try above advise.

Cheers

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