How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5425
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

We have a hotpoint double oven and the fan has stopped

This answer was rated:

We have a hotpoint double oven and the fan has stopped working and we believe that it is is not reaching the correct temperature . Our Plan no is BR90000089. we need an engineer to investigate please
JA: Is your Hotpoint oven gas or electric? How old is it?
Customer: It is an electric oven but we are unsure when it was installed
JA: How long has this been going on with your Hotpoint oven? What have you tried so far?
Customer: we switch the oven on and it starts heating up but the fan does not activate.. It did come on after several minutes for about a month but doesn't work at all now
JA: Anything else we should know to help you best?
Customer: no, just want to get it fixed asap please

Good morning,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 1 month ago.

Thank you for the model number.

I am afraid, this indicates an issue with the oven temperature sensor (thermostat) that is faulty and will need replacement.

When this is faulty oven suffers from uneven cooking or will not heat at all.

You will have to contact your Insurance service provider and get this replaced.

Sorry, I am not available for phone calls however, I am happy to help via chat.

If someone else is available for calls, they will call you.

The part is available for around £35 + repair charges.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

KevinWhiteJA and other Appliance Specialists are ready to help you