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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5425
Experience:  18+ years experience as Appliance Tech.
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The light on my AEG hob wont turn off, there is no gas

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The light on my AEG hob wont turn off, there is no gas leaking but i worry its using electricity. i have photos
JA: Do you know the model of your AEG hob? How old is it?
Customer: i dont know the model, it must be over 10 years old
JA: The Appliance Technician can help you find the model number for your hob; I'll connect you shortly. How long has this been going on with your AEG hob? What have you tried so far?
Customer: been going on for a month or so, tried turning it off and mains etc
JA: Anything else we should know to help you best?
Customer: no, i have photos which will explain it better

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number and PNC number.

Customer: replied 1 month ago.
i dont know either of these, i can send photos
Customer: replied 1 month ago.
File attached (L1ZVPQ1)

OK, by it won't turn off do you mean you get clicking sound from it ?

Customer: replied 1 month ago.
it still clicks when i push down and twist it, but the light wont turn off. see photos i sent

OK and if you light it works perfectly fine ?

Customer: replied 1 month ago.
no, the gas coming out when i push down and twist is minimal, so doesnt work properly

The light just appears on first knob in this model ?

OK that issue is there with all the 5 rings ?

Customer: replied 1 month ago.
no, just this ring
Customer: replied 1 month ago.
bottom left ring

OK, Thank you.

The thermocouple is faulty and will need replacement.

As this is a gas appliance it is recommended that repair is carried out only by Gas safe engineer.

The cost of repair will be around £15 + repair charges.

Customer: replied 1 month ago.
all other rings work fine and the lights light up
just this bottom left ring doesnt work at all

I understand, please read my previous message.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 1 month ago.
File attached (22ZL54M)
Customer: replied 1 month ago.
how can i get this repaired?
Customer: replied 1 month ago.
the light stays on, is this wasting electricity?

You will have to contact AEG or local repair engineer to book repair.

You can leave it unplugged or turn it off at the mains.

Customer: replied 1 month ago.
where do i find the model number?

It is located underneath the hob.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 1 month ago.
i have no access to it
Customer: replied 1 month ago.
see photos i sent
Customer: replied 1 month ago.
i cant turn off at the mains either as have no access

I understand, please contact Gas safe engineer and they will know how to replace the part.

You may contact AEG at 03445 611 611 to book repair.

If there is anything else I can help you with, please let me know.