Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number and PNC number.
OK, by it won't turn off do you mean you get clicking sound from it ?
OK and if you light it works perfectly fine ?
The light just appears on first knob in this model ?
OK that issue is there with all the 5 rings ?
OK, Thank you.
The thermocouple is faulty and will need replacement.
As this is a gas appliance it is recommended that repair is carried out only by Gas safe engineer.
The cost of repair will be around £15 + repair charges.
I understand, please read my previous message.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
You will have to contact AEG or local repair engineer to book repair.
You can leave it unplugged or turn it off at the mains.
It is located underneath the hob.
I understand, please contact Gas safe engineer and they will know how to replace the part.
You may contact AEG at 03445 611 611 to book repair.
If there is anything else I can help you with, please let me know.