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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5425
Experience:  18+ years experience as Appliance Tech.
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I have a built in Neff oven which is about a year old Every

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I have a built in Neff oven which is about a year old Every time Iswitch it on It says I need an eco clean As the oven is stil very clean would like to stop this happening Any way I can switch this off
JA: Is your Neff oven gas or electric?
Customer: elrctric
JA: What have you tried so far with your Neff oven?
Customer: I switched off the Electric which stopped it for a couple of switch ones then back to every time Have looked at instruction book but no answer
JA: Anything else we should know to help you best?
Customer: no it is kept very clean so cannot understand it

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 1 month ago.
There is no number inside door but no on instruction book is. C17M C17MR02.OB. Is that right
Customer: replied 1 month ago.
There is a number (###) ###-#### 980412. Also on bookAny good

Thank you for the model number.

Have you already run self clean cycle on your oven ?

Customer: replied 1 month ago.
No because it is not in need of clean I keep it clean as Igo

What exactly it says ?

Can you attach an image of the error ?

Customer: replied 1 month ago.
It just bleeps and says eco clean must be carried out. Can this function be turned off

Yes, please try this:

Leave it unplugged for around 40 minutes.

Then plug it back and reset the clock, let me know if the message appears again.

Customer: replied 1 month ago.
Thanks will try this How do I get back to you with result.

You can get back to me here and I will further assist you.

You're welcome and Good Luck.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 1 month ago.
far seems to have worked Will keep fingers crossed. Thank you

I am glad, I could help.

You're welcome and Good Luck.


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