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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5425
Experience:  18+ years experience as Appliance Tech.
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I have a problem with my washing machine from whirpool, It

This answer was rated:

Hi i have a problem with my washing machine from whirpool
JA: What's the brand and model of your product?
Customer: It saus whirlpool , 6th sense colours , 7kg , 1400rpm
JA: What have you tried so far?
Customer: Well it stopped working last night, it was just showing the minutes but without working. I pressed the start button again but it was working last night for 2-3 minutes and then it stopped again now i tried the 15min one and it doesnt even start, it just shows the minutes, it goes down from 15 min to 11 minutes without rotating, and then it stops again
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: On the left side it has an image with a fence and it appears red ahen the machine stops

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 1 month ago.
I can’t open the doorr.
Customer: replied 1 month ago.
Did you receive the pictures

Thank you.

Please try this:

Please unplug the appliance and remove the bottom front flap.

Keep some beach towels and shallow container under the filter.

Then rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Now, with your fingers check if impellor rotates.

Then you will see a pull tab next to the filter (depends on the model number), pull it to open the door.

Customer: replied 1 month ago.
Ok i will try this

Please let me know how it goes.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 1 month ago.
Hi, it’s working now

Glad it is sorted :) Cheers