Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
Yes, I can read everything that you have written however, model number is ***** there so please provide its complete model number.
Thank you for the model number.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
Mary, the paint inside, does it also peel away from any other parts ?
And have you tried cleaning, does that help at all ?
Yes, checking its schematics.
Please allow few more minutes.
There is another element below that oven floor.
It is recommended that you clean the floor from any spillage however, I don't think it is dangerous to operate the oven peeling bottom.
You may use a solution of ammonia and water, soak it on paper towel and let it sit overnight on the floor.
Or you may use a paste of baking soda and vinegar on the floor with the oven unplugged.
Then wipe it off after 24 hours before you use it and see if that helps.
I checked its spares as well and I am afraid Hotpoint do not sell complete top oven body as separate part.
You will have to buy a new oven if above solutions won't help however, as I said it is not dangerous to use if it is cleaned.
I understand, You're welcome and Good Luck.
I hope this helps, please do not hesitate to ask any follow up questions.
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