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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5600
Experience:  18+ years experience as Appliance Tech.
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Our Beko Fridge/Freezer-model GNE 114610 FX which we,ve had

Customer Question

Our Beko Fridge/Freezer-model GNE 114610 FX which we,ve had approx9 years was moved recently to a new house.it was left unplugged and open for afewv days then when it was connected/ plugged in 4 days ago i wont cool
JA: How long has this been going on with your Beko refrigerator? What have you tried so far?
Customer: tIt only puts out warm air -4 days now and the front reads 6 0n fridge compartment -18on freezer indicator 10 0n multi zone and the red error indicator wont go off
JA: Anything else we should know to help you best?
Customer: we've tried to fix it readingthe instruction but nothing stops it putting out warm air??
Submitted: 2 months ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 months ago.

Good evening,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

During transportation the issue comes when the refrigerator is not kept upright.

Hence, the lubricant from the compressor leaks into the cooling pipes.

It is likely that either the compressor is faulty or you need re-gassing.

You will have to contact a refrigeration engineer and get it top up.

Customer: replied 2 months ago.
Can we organise that - that it be regarded by an engineer please?
Expert:  KevinWhiteJA replied 2 months ago.

You may contact Beko to book repair, I am afraid we do not provide home repairs.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful evening.

Thank you.

Customer: replied 2 months ago.
Not happy at all! I feel I’ve been conned into paying extra money thinking a Beko “expert” was going to call me to talk it through or book an appt !! Never again
Expert:  KevinWhiteJA replied 2 months ago.

I am sorry that you have these assumptions however, from what I see no one asked you pay anything extra.

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 2 months ago.
Waste of time and money - bit of a rip off - R Bateson
Expert:  KevinWhiteJA replied 2 months ago.

Mr Bateson, as I advised you earlier for payments please contact customer support as I can only provide technical information.

Have a good evening.