Appliance Repair Questions? Ask a Technician for Answers ASAP
Good afternoon Stewart, and welcome to the Technical section in JustAnswer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.I strongly recommend that you regard this as faulty, and don't make any attempt to repair it - there's an easy resolution to that. Since the product is only 3 months old, you have a statutory right to ask the retailer for a replacement or a refund.In case you aren't aware, you have considerable rights as a consumer under the Consumer Rights Act 2015. Since the fault occurred within six months of purchase, the onus is on the merchant to prove that the fault wasn't introduced during manufacture.If it turns out that you missed something in the instructions, and the retailer helps you to understand, then no harm has been done and you'll have a functioning product. If the retailer can't find that you've done anything wrong, then they'll be legally obliged to replace it or refund you. _____There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.