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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5418
Experience:  18+ years experience as Appliance Tech.
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I have a new Zanussi double oven and I've noticed that one

Customer Question

I have a new Zanussi double oven and I've noticed that one of the elements, the small inner one, in the top oven doesn't get red in colour.
JA: Is your Zanussi oven gas or electric?
Customer: Electric.
JA: How long has this been going on with your Zanussi oven? What have you tried so far?
Customer: I've only just noticed it.
JA: Anything else we should know to help you best?
Customer: I wanted to know if it should get to red heat like the outer one before I contact the seller.
Submitted: 19 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 19 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 19 days ago.
ZOD35802XK
Expert:  KevinWhiteJA replied 19 days ago.

Thank you for the model number.

Is it brand new ?

It does heat fine right ?

Customer: replied 19 days ago.
It's a couple of months old but the inner element doesn't heat to red hot like the outer one.
Expert:  KevinWhiteJA replied 19 days ago.

OK and when you use it has it tripped or the heat is intermittent ?

Customer: replied 19 days ago.
No it has t tripped it's like that all the time.
Expert:  KevinWhiteJA replied 19 days ago.

Sorry do you mean it has or has NOT tripped ?

Customer: replied 19 days ago.
It has not tripped.
Customer: replied 19 days ago.
My question is should it get to red heat like the outer one?
Expert:  KevinWhiteJA replied 19 days ago.

The element is fine as it is heating fine, I do not think there is any issue with it.

If you still want you may contact Zanussi to book repair as it is still under warranty.

The engineer will check the wiring however, it is not important if gets RED or not unless it heats fine.

Expert:  KevinWhiteJA replied 19 days ago.

Usually if there is any problem with any of the elements the oven trips the circuit.

Moreover, this is not that old so I believe everything is fine.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.