Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
To help me better assist you, please provide its complete model number (from the label/rating plate located inside the door).
Thank you for the model number.
Is it brand new ?
It does heat fine right ?
OK and when you use it has it tripped or the heat is intermittent ?
Sorry do you mean it has or has NOT tripped ?
The element is fine as it is heating fine, I do not think there is any issue with it.
If you still want you may contact Zanussi to book repair as it is still under warranty.
The engineer will check the wiring however, it is not important if gets RED or not unless it heats fine.
Usually if there is any problem with any of the elements the oven trips the circuit.
Moreover, this is not that old so I believe everything is fine.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.