Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.
In the meantime, if you want to add something please feel free to add and I will read it while I am typing my response.
This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.
Please try this:
Leave it unplugged and empty with door open for around 24-36 hours.
Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.
The problem should be resolved.
However, if the issue appears again then the problem is with defrost operation.
You will have to contact Hotpoint as it is still under warranty and get the parts replaced.
Please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
Hello, I understand.
You may keep on using it however, in the meantime contact Hotpoint and book repair under warranty.
If there is anything else I can help you with, please let me know.