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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5439
Experience:  18+ years experience as Appliance Tech.
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The oven door has come off at the bottom of the door, and is

Customer Question

the oven door has come off at the bottom of the door, and is hanging from top hinges. Looks like the screws have come loose.
JA: Is your oven gas or electric? How old is it?
Customer: electric. 20yrs +
JA: How long has this been going on with your oven? What have you tried so far?
Customer: Happend on sunday.
JA: Anything else we should know to help you best?
Customer: that's about all I can say tks.
Submitted: 23 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 23 days ago.

Good morning,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

To help me better assist you, please provide its make and complete model number (from the label/rating plate located inside the door).

Customer: replied 23 days ago.
model BD31/51 HOTPOINT OVEN
Expert:  KevinWhiteJA replied 23 days ago.

Thank you for the model number.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 23 days ago.
type response please
Expert:  KevinWhiteJA replied 23 days ago.

Yes, that message is automated and I am happy to help via chat.

Are you willing to carry out replacement yourself ?

Customer: replied 23 days ago.
Thank you Kevin. Our neighbour has come to our help.!
Expert:  KevinWhiteJA replied 23 days ago.

OK, that is great.

If the screws have come off then you can just screw them back and it should be fine.

However, if the hinges are loose or broken then you may have to replace it.

The hinges are available here on Hotpoint spares for £20 each + repair charges.

If you guys want to replace it yourself then this VIDEO will give you an idea on how to replace it.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 23 days ago.
I found the assistance from justanswer satisfactory and prompt.
Expert:  KevinWhiteJA replied 23 days ago.

Thank you.

Have a great day, Cheers