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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5411
Experience:  18+ years experience as Appliance Tech.
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Bought a cordless hoover from yes catalogue it stopped

Customer Question

Hi bought a cordless hoover from yes catalogue it stopped working they told me to contact yourselves as it must be faulty
JA: Do you know the model of your Hoover appliance? How old is it?
Customer: black n decker 2-1 cordless hoover smart tech had since March 2021
JA: How long has this been going on with your Hoover appliance? What have you tried so far?
Customer: for about 6 weeks now ave charged it for days ave emptied the box when I switch it on it goes for about a second then switches off
JA: Anything else we should know to help you best?
Customer: i just need it fixed I really like my hoover it’s easy for me cause I don’t need to worry about the cable can yous fix it please
Submitted: 18 days ago.
Category: Appliance
Customer: replied 17 days ago.
Hi just checking to see if anything is sorted about my hoover
Expert:  KevinWhiteJA replied 17 days ago.

Good afternoon,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Expert:  KevinWhiteJA replied 17 days ago.

We do not sell parts, products or provide home repairs.

This indicates either the charger is faulty and/or battery will need replacement.

You may try this:

Please leave it unplugged for few minutes.

Then press and hold the ON button; whilst holding the ON button put the charger back on and let go the button after around 20 seconds.

See if it works, if the issue is still there, I am afraid the battery pack and/or charger will need replacement.

Usually the battery lasts for around 3-4 years.

You may contact the manufacturer and get it repaired under warranty.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful day.

Thank you.

Customer: replied 17 days ago.
Could you cancel the the monthly fee because I don’t want to be charged £30 thanks
Expert:  KevinWhiteJA replied 17 days ago.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

If there is anything else I can help you with, please let me know.


Customer: replied 17 days ago.
Can u just send the number cause am not paying £16 for a conversation
Expert:  KevinWhiteJA replied 17 days ago.

That message is automated and I am happy to help via chat.

You may click here to contact support.