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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5401
Experience:  18+ years experience as Appliance Tech.
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My ice dispensed stopped working yesterday and this

Customer Question

My ice dispensed stopped working yesterday and this afternoon the freezer temperature has dropped from -18 to -11
JA: What's the brand and model of your freezer? How old is it?
Customer: HRF 5221G6 7 months old
JA: How long has this been going on with your freezer? What have you tried so far?
Customer: ice dispenser yesterday freezer 1 hour ago
JA: Anything else we should know to help you best?
Customer: I cannot find my hand book I have put it on super freeze
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Please leave it unplugged for around 1 hour with door open.

Then press and hold the SUPER COOL and SUPER FREEZE buttons together and plug it back.

Let go off these buttons after around 10 seconds.

This should reset the control, wait for another 4 hours and see how it goes.

However, if the problem returns then I am afraid the fault is with fan motor that is faulty and you will have to contact Haier and get it repaired under warranty.

Expert:  KevinWhiteJA replied 15 days ago.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 15 days ago.
I have a freezer full of food is there any other suggestions
Expert:  KevinWhiteJA replied 15 days ago.

You may leave it unplugged for 30 minutes.

If you cannot leave it unplugged then let the freezer remain closed for around 15 hours.

This may have happened if the freezer door was left open by mistake for sometime.

If you cannot follow this then please contact Haier and book repair under warranty.

Cheers