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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5425
Experience:  18+ years experience as Appliance Tech.
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Hotpoint Aquarius WMAQF621 6 kg cycle finished no water in

Customer Question

Hotpoint Aquarius WMAQF621 6 kg cycle finished no water in drum unable to open door taken bottom panel off no tab for emergency open door lock
JA: How old is your Hotpoint appliance?
Customer: Elderly mum Brought it from ***** ***** 2018 warranty has expired now
JA: How long has this been going on with your Hotpoint appliance? What have you tried so far?
Customer: mum could not open it yesterday, turn it off and on door lock symbol is not showing child lock is not on
JA: Anything else we should know to help you best?
Customer: Was hoping there was going to be a tab to pull can’t think of what els to do the manual is not showing information for this particular model
Submitted: 20 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 20 days ago.

Good afternoon,

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Have you cleaned the drain pump filter as well ?

Customer: replied 20 days ago.
No, pulling the handle to open the door, fills loose as though it’s not catching lock
Customer: replied 20 days ago.
Can you help me with instructions
Expert:  KevinWhiteJA replied 20 days ago.

OK, please try this:

You will have to unplug the appliance and remove the bottom front flap.

Then keep some beach towels and shallow container under the filter.

Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.

Also with your fingers check if impellor rotates, then reconnect everything and plug it back.

Customer: replied 20 days ago.
Ok will try that
Expert:  KevinWhiteJA replied 20 days ago.

Then try a drain program and let it complete, the door should open.

However, if still it won't open or start the program then please check this VIDEO and try to open the door.

After the door is open try an empty wash program on its hottest setting.

If after this the door will still not open then I am afraid door lock is faulty and will need replacement.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.

Customer: replied 20 days ago.
Thank you but not been successful still unable to open door. Can you confirm that I will only be charged the £5.
Expert:  KevinWhiteJA replied 20 days ago.

For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.

I am afraid the door lock is faulty and will need replacement.

If there is anything else I can help you with, please let me know.

Cheers

Customer: replied 20 days ago.
No, thank you for all your help
Expert:  KevinWhiteJA replied 20 days ago.

I am glad, I could help.

You're welcome and Good Luck.

Cheers