Appliance Repair Questions? Ask a Technician for Answers ASAP
My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
Have you cleaned the drain pump filter as well ?
OK, please try this:
You will have to unplug the appliance and remove the bottom front flap.
Then keep some beach towels and shallow container under the filter.
Now, rotate the drain pump filter anti clockwise to open, clean it completely and make sure it is not clogged.
Also with your fingers check if impellor rotates, then reconnect everything and plug it back.
Then try a drain program and let it complete, the door should open.
However, if still it won't open or start the program then please check this VIDEO and try to open the door.
After the door is open try an empty wash program on its hottest setting.
If after this the door will still not open then I am afraid door lock is faulty and will need replacement.
I hope this helps, please do not hesitate to ask any follow up questions.
I hope you enjoyed your experience with justanswer.co.uk today.
Have a wonderful day.
For payments etc. please contact customer support as I can only provide technical assistance and do not deal in payments.
I am afraid the door lock is faulty and will need replacement.
If there is anything else I can help you with, please let me know.
I am glad, I could help.
You're welcome and Good Luck.