Appliance Repair Questions? Ask a Technician for Answers ASAP
Good afternoon, my name is ***** ***** I'll be happy to help you today.Given that your appliance is brand new, there is a very easy resolution to any fault with the the product.In case you aren't aware, you have considerable rights as a consumer under the Consumer Rights Act 2015. Since the fault occurred within six months of purchase, the onus is on the merchant to prove that the fault wasn't introduced during manufacture.This means that the responsibility lies with the retailer, not the manufacturer - they are legally obliged to replace it or refund you._____There's no time pressure on this topic - it will stay open to you for many days, and you can reply at any time. I will be away from my desk sometimes, but will respond as soon as I can.