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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5400
Experience:  18+ years experience as Appliance Tech.
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I was talking to someone a minute ago but hafd to answer the

Customer Question

I was talking to someone a minute ago but hafd to answer the door. I have a Logic lfc55w13 fridge freezer and the fridge is not very cool, although the freezer is working fine.
JA: Who makes your fridge? How old is it?
Customer: I have pulled it away from the wall and vacuumed ali the cobwebs etc. away.
JA: How long has this been going on with your refrigerator? What have you tried so far?
Customer: it is 4 or 5 years old
JA: Anything else we should know to help you best?
Customer: Is there anything else I can do to check it. It belongs to my disabled daughter and I am trying to help her.
Submitted: 15 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good evening,

You have reached, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Please try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back (expect some water on the floor) and wait for another 8 hours so it gets back to optimum temperature.

The problem should be resolved.

However, if the issue appears again then the problem is with defrost operation.

You will have to test/replace the temperature sensor and/or defrost heater element to resolve the issue.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with today.

Have a wonderful evening.

Thank you.

Customer: replied 15 days ago.
The problem is not with the freezer but the refrigerator
Expert:  KevinWhiteJA replied 15 days ago.

Yes, I understand and I have provided my answer for your refrigerator.

Please follow the advise and let me know how it goes.